Privacy Policy

Last Updated: February 2026

Legacy Mountain Ziplines ("we," "us," "our," or "Company") operates the website legacymountainziplines.com and related services. We are committed to protecting your privacy and ensuring you have a positive experience on our website and when booking zipline tours, lodging, or other services.

This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information.

1. Information We Collect

A. Information You Provide Directly

Booking & Reservation Information When you book a zipline tour, purchase gift cards, reserve lodging, or arrange group tours, we collect:

Name, email address, and phone number
Payment information (processed securely through third-party payment processors)
Date and time of reservation
Number of participants and ages
Weight (required for safety assessment on zipline tours)
Any special accommodations or dietary restrictions
Group affiliation or company information (for group bookings)

Waiver & Legal Forms When you complete a waiver (required for all zipline tours), we collect:

Full name, date of birth, and signature
Emergency contact information
Medical history relevant to activity participation
Acknowledgment of risks and assumption of liability
Waiver forms are processed through our third-party waiver provider (Xola)

Tour Photography If you participate in a zipline tour, your image may be captured during the experience:

Professional or casual photos taken by our staff or guides
These photos may be used in marketing materials, social media, and our website
You may opt out of photo sharing by notifying staff before your tour begins

Direct Communications When you contact us via email, phone, contact forms, or social media, we collect:

Your name, contact information, and message content
Any attachments or additional information you provide

Newsletter & Marketing If you voluntarily subscribe to our newsletter or marketing communications, we collect:

Email address
Preferences for communication frequency and topics

B. Information Collected Automatically

Website Usage When you visit our website, we automatically collect:

IP address and browser type
Pages visited and time spent on each page
Referral source and links clicked
Device type and operating system
Approximate location (city/state level)

Cookies & Tracking Technologies We use cookies and similar tracking technologies for:

Session management and remembering preferences
Analytics and understanding user behavior
Marketing and retargeting purposes
Security and fraud prevention

You may control cookie settings through your browser preferences.

Third-Party Analytics We use analytics services (including Google Analytics and similar platforms) to understand how visitors use our website and to improve our services.

2. How We Use Your Information

We use the personal information we collect for:

Processing and fulfilling tour reservations and bookings
Collecting payments and managing refunds
Communicating with you about your booking, cancellations, or changes
Contacting you with important safety information
Obtaining required waivers and liability forms
Providing customer service and responding to inquiries
Improving our website, tours, and services
Marketing and promotional purposes (with your consent where required)
Sharing tour photos on our website, social media, and marketing materials
Complying with legal obligations and safety regulations
Preventing fraud and enhancing security
Analyzing trends and user behavior on our website
Sending newsletters and promotional content (if you've subscribed)

3. Legal Basis for Processing

We process your personal information based on:

Your consent (e.g., for marketing communications or photo usage)
Contract performance (fulfilling your tour booking)
Legal obligation (waivers, safety records, tax compliance)
Legitimate interests (improving our services, fraud prevention, analytics)

4. Information Sharing & Disclosure

We may share your information with:

Service Providers

Payment processors and financial institutions
Waiver & liability management systems (Xola)
Photo and media storage services
Email and communication platforms
Website analytics providers
Booking and reservation management systems
Lodging management systems

Legal Requirements

Law enforcement or government agencies when required by law
To protect our legal rights or prevent illegal activity
In response to lawful requests from public authorities

Business Transfers

If we are acquired, merged, or sell our assets, your information may be transferred as part of that transaction

Your Consent

We may share information when you consent to specific uses

We do not sell your personal information to third parties for their independent marketing purposes.

5. Third-Party Links & Services

Our website may contain links to third-party websites and services, including:

Photo gallery platforms (PictHrive)
Waiver management systems (Xola)
Social media platforms
Booking and tour management systems

We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing information.

6. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal obligations (typically 7 years for financial records)
Resolve disputes and enforce agreements
For waiver forms, we retain them in accordance with liability insurance requirements

You may request deletion of your information, subject to legal retention requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

Access & Portability

Request a copy of the personal information we hold about you
Receive your information in a portable format

Correction

Request correction of inaccurate information
Request completion of incomplete information

Deletion

Request deletion of your information (subject to legal retention requirements)

Opt-Out

Opt out of marketing communications by clicking "unsubscribe" or contacting us directly
Opt out of photo sharing by requesting at the time of your tour
Opt out of non-essential cookies through your browser settings

Restriction

Request restriction of processing of your information

To exercise any of these rights, please contact us using the information below.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Security measures include:

Secure HTTPS connections for sensitive transactions
Encryption of payment information
Restricted access to personal data
Regular security assessments and updates
Employee training on data protection

9. Children's Privacy

Our services are not directed to children under 18 years of age. However, minors may participate in zipline tours with parental consent and guardian signature on waivers. We do not knowingly collect personal information from children without appropriate parental/guardian consent.

If you believe we have collected information from a child under 18 without proper consent, please contact us immediately.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected and how it's used
Right to delete personal information (with exceptions)
Right to opt-out of the sale or sharing of personal information
Right to non-discrimination for exercising your privacy rights

To submit a CCPA request, contact us at the information below.

11. EU/UK Privacy Rights

If you are located in the European Union or United Kingdom, you have rights under GDPR/UK Data Protection Act:

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making and profiling
Right to lodge a complaint with your supervisory authority

12. International Data Transfers

Your personal information may be transferred to, stored in, and processed in countries other than your country of residence, which may have data protection laws that differ from your home country. By using our services, you consent to the transfer of your information to the United States and other countries as described in this policy.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:

Legacy Mountain Ziplines 2805 Legacy Vista Dr. Sevierville, TN 37862 Phone: (888) 869-0289 Email: [contact email - add to website]

Data Protection Officer/Privacy Contact: [Designated person/email - add to website]

We will respond to your inquiry within 30 days.

14. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes your acceptance of the updated Privacy Policy.

15. Additional Information

Cookies & Tracking

Third-party cookies may be set by analytics providers, social media platforms, and advertising networks
Do Not Track (DNT) browser signals: We do not currently respond to DNT signals, though you may control tracking through your browser settings

Email Communications

Transactional emails (booking confirmations, receipts, cancellations) are necessary for your booking and cannot be opted out of
Marketing emails can be opted out of by clicking the unsubscribe link in any message

Social Media

When you interact with us on social media (Facebook, Instagram, TikTok), those platforms collect additional information per their own privacy policies
Tags or mentions in tour photos may be visible to your social media connections